Technical Support

FAQ

Photos must be less than 10MB. If you upload several at the same time, as a whole they must weigh less than 10MB or you can upload them separately. Either way, you can send them by WhatsApp before uploading them to compress them or use a service like www.tinypng.com to compress them. Accepted formats are jpg and png.

 

Go to your profile in the top or side menu. Below the cover photo you will find the option to edit profile where you can complete your personal data and those of your company or organization. You can also include a link to your social networks.

The conferences will be broadcast on the ATMEX platform in the speaker’s original language. In case you need to listen in the opposite language, you can directly access Zoom by clicking on the top button of the transmission where you can select the language to listen to.

We will send you your appointment calendar a few days before the event, as well as a reminder email with access to the marketplace channel that corresponds to the beginning of each day. In the same way, you can enter from the side menu of the platform in the marketplace section.

When entering the ATMEX page on the left side there is a menu, clicking on the Program button will open the conference calendar.

The conferences will be broadcast on the platform on the conference channel which will be activated for the duration of the event from Sunday 25 to Wednesday 28. Similarly, you can access the zoom application from that page where you can choose the translation.

 

The lectures will be recorded and will be available to ATMEX participants once the event is over.

Coffee Lounge is a place for questions and answers after conferences and interacting with the other participants, which will be active during the days of the event and with group sessions at 12:00 pm each day.

You can access the conferences from any browser or device. In case you are going to participate in the marketplace it is necessary to have the latest version of Zoom which you can find at: https://zoom.us/download

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